15Dec2010
The art of authenticity
Posted by timezoneone
Recently we’ve been helping a number of our clients establish blogs.
Actually setting up a blog is pretty easy, jump on a good blogging platform, half an hour later you’re done and if you want it to be part of your existing website and look extra spiffy (which naturally you do); well that’s one of the things we’re here for.
But that’s not the whole story. Oh dear me no. Because once you’ve started a blog, you have created a virtual blank page that will leer at you afresh each morning and say “Write on me.� However this post isn’t about the feeding of blogs. That’s a whole other topic. Although the best way we’ve found round these parts to keep that content coming is to have a writing rota and a very scary Blog Master (Hi David).
Today I want to talk about the purpose and tone of corporate blogs. One of the first questions to ask yourself, when you’re contemplating setting up a company blog is, “Why do we as an organisation, want to start a blog?� The right answer is not, “Because everybody else is.�
To give our own reasons for blogging, as an example, TimeZoneOne started a blog because we wanted a place that we could easily share stuff that gets us excited. With our unusual business model; our Business team in Chicago, our Creative team in New Zealand and our clients all over the world, we also wanted a way for our people to talk a bit more about themselves and their ideas. Some of our clients never meet the New Zealand team face to face, but through this blog they know a bit more about us all.
One of the key over arching reasons corporate organisations start blogging is to become more valuable to their clients. The details of how they do that may vary, for example they may want to share their expertise, discuss technical features of a product, answer frequently asked questions, discuss the latest industry developments, provide useful advice and information, generate online discussion among their customers, elicit feedback etc. Some of the really good corporate blogs do all this and more besides.
Whatever your reason for blogging, if, each time you sit down to write a post you ask yourself, “Is this something of use and interest to my clients?� you can be sure you are adding value to your blog.
One of the questions we often get asked is, “What tone should we use to write our blog posts?� The answer I always give is, “Your own voice.� Once people get beyond the front door of your company, they are doing business with you as a person, not with a corporate monolith. The rest of your website is there to convey your brand vision and values and showcase your carefully crafted brand personality. Your sales material is there to sell your products and services. Your press releases are there to convey information to the media as efficiently as possible. Your blog is for you to talk with your customers in a more informal way. So be yourself, be warm, be open, be responsive and think of your client and what they would like to read. Then send me a link to your blog, because it’s going to be a good one.
Your incredibly authentic blog mistress for the week, Elizabeth















